you must read this before you buy anything.
Important information
Returns
All sales are final. No returns. No exchanges.
Sample sale
Sample sale means that we do not make any profit on this launch.
The concept of interactive clothing is relatively new and our first collection is still in prototype mode, meaning it has its own flaws in execution in some parts.
This is why we do not want to charge any extra percentage to our customers, as this is all considered as a test run.
International shipping
We ship out of United Kingdom. We ship internationally. Customer pays the shipping.
UK Delivery Service: EVRI
European Delivery Service: EVRI
International Delivery Service: EVRI Int. or DHL
UK Shipping: 1-5 days
European Shipping: 5-7 days
International Shipping: 10+ days
Customs
Customer is responsible for paying all international customs and duties.
Washing
Each garment is to be dry-cleaned only. Slight shrinkage of garment is possible.
Sizing
All products are UNISEX.
Since this is a sample sale, all products are pretty much one size which is based on MALE LARGE size and in many cases is often OVERSIZED.
The model in all pictures featuring the products is 1.80m and usually wears Large.
Limited stock
Each product is clearly labelled with the amount of available items in stock.
Again, this goes back to sample sale strategy, where we are testing the demand for the products. Since we are a young brand, we have limited resources to produce a lot of units per product.
Distress-It-Yourself pre-order
Distress-It-Yourself items can only be pre-ordered and shipped in January 2025 - Perfect for that late New Year's gift :)
Unfortunately, we do not have them currently in stock in UK, but have some samples in Kazakhstan.
If you do decide on pre-ordering any of the above items from Distress-It-Yourself look, we will contact you and update you on every step of the progress.
Artist collaborations
100% profit made from artwork sales goes straight to the artist.
Please note: the special artworks do not come with any of the clothing items and need to purchased as an ADD-ON.
Price transparency
All our products include price transparency.
We reveal how much we spent on
1) materials (fabric, packaging, notions and any other extra items such as complementary tools).
2) labor (money spent on paying the atelier) - approximate price per item
3) transport (any logistics related costs such as delivery, courier and shipping) - approximate price per item.
All numbers are rounded up to 1 dollar.
FAQ
Your questions answered
Can I choose the Dye-It-Yourself liquid dye color?
Once you made your order - we will reach out to you via email asking about your color preference. If available, we will add into your package.
NOTE: ONLY ONE COLOR DYE COMES WITH THE GARMENT. WE HIGHLY RECOMMEND USING DYE FIXATIVE AND WATCH THE VIDEO HERE BEFORE STARTING.
Can I buy more canvas panels for Paint-It-Yourself and Embroider-It-Yourself looks?
Sure! This is exactly the point of our brand.
If you made your order - please send us an email: hello.deeaiwai@gmail.com with your order number and amount of panels you need.
We will get back to you on stock availability and the additional price it would cost.
Where are the clothes made?
All clothes are made in Kazakhstan. The clothes are handmade in a small sized atelier consisting of 3-5 seamstresses.
This atelier is a small business, which we personally know and have strong long lasting relationship established over the past 7 years - ever since we started experimenting with clothing.
One of our brand's aspirations is to bring more business to this atelier. If you are buying from us, you are supporting a small business by giving us an opportunity to bring more fee earning work to them.
We are NOT a fast fashion brand. We are the opposite.
Can I pre-order, if the item is sold out?
Yes! Once the product is sold out, there will be an option to pre-order the item.
The scheduled shipping date is beginning of January 2025.
The order is subject to fabric availability. However, we will notify you if the advertised fabric is not available and can offer you alternatives. If you are not satisfied, we refund you the money.
The beauty of dealing with made-to-order system - is that you can let us know your size preferences, so we can adapt to your needs :)
I am an artist and I want to collaborate
Amazing! If you are an artist and interested in creating something for one of our interactive looks to be later sold on the website - get in touch. Let's talk.
Email: hello.deeaiwai@gmail.com